Privacy Policy

Effective Date: September 8, 2026

IOM Computer Supply Inc. (“IOM Computers,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using https://iomcomputers.com/ (the “Website”), contacting us, purchasing products, or requesting IT services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Name and contact information, including email address, telephone number, billing address, and service address
Company or organization name and job title
Information provided through contact, quote, service, employment, or inquiry forms
Details about products or services purchased, requested, repaired, or installed
Device, network, software, and technical information required to provide IT support
Payment and transaction information
Information included in communications with us
Employment-related information submitted through our Careers page
Website usage information, such as IP address, browser type, device type, pages visited, and approximate geographic location

We do not intentionally collect sensitive personal information unless it is reasonably necessary to provide a requested product or service.

2. How We Collect Information

We may collect personal information:

Directly from you when you contact us, request a quote, submit a form, purchase a product, or request service
When you communicate with our staff by telephone, email, or other methods
When you provide a device or computer for repair, maintenance, data recovery, or technical support
Automatically through your use of the Website
From service providers, business partners, or other third parties where permitted by law

3. How We Use Personal Information

We may use personal information to:

Respond to inquiries and service requests
Provide, install, maintain, repair, and support products and IT services
Process orders, payments, deliveries, warranties, and returns
Recover data or provide technical assistance when authorized
Communicate about appointments, estimates, orders, services, and account-related matters
Provide customer support and improve our products and services
Maintain business, accounting, warranty, and service records
Protect our Website, systems, customers, staff, and property
Detect and prevent fraud, misuse, security incidents, and unauthorized access
Evaluate employment applications
Send marketing communications where permitted and, when required, with your consent
Meet legal, regulatory, insurance, and contractual obligations

4. Consent

We generally collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.

You may withdraw consent to receiving promotional communications at any time by using the unsubscribe option in the communication or contacting us using the information below. Withdrawing consent may affect our ability to provide certain products or services where the information is necessary for that purpose.

5. Technical Support and Customer Devices

When providing repairs, upgrades, data recovery, backup, networking, or other IT services, our personnel may need to access information stored on a device or network.

We will access customer data only as reasonably necessary to provide the requested service, troubleshoot an issue, complete a repair, or comply with a legal obligation. Customers are responsible for maintaining appropriate backups before submitting equipment for service. We recommend removing confidential information whenever possible and providing only the access required for the requested work.

6. Disclosure of Personal Information

We may disclose personal information to:

Employees, technicians, contractors, and service providers who need the information to perform their duties
Payment processors, shipping companies, manufacturers, distributors, warranty providers, and technology vendors
Professional advisers, insurers, auditors, and legal representatives
Government authorities, courts, or law-enforcement agencies where required or permitted by law
A successor organization in connection with a merger, sale, financing, restructuring, or other business transaction

We do not sell or rent personal information to third parties.

Service providers may process or store information outside Canada. When information is processed outside Canada, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or national-security authorities in that jurisdiction.

7. Website Analytics, Cookies, and Similar Technologies

The Website may use cookies, analytics tools, and similar technologies to:

Operate and secure the Website
Remember preferences
Understand how visitors use the Website
Improve Website performance and content
Measure the effectiveness of marketing activities

You can adjust your browser settings to block or delete cookies. Some Website features may not function properly if cookies are disabled.

If the Website uses third-party analytics, advertising, social media, appointment, payment, or embedded-content services, those providers may collect information in accordance with their own privacy policies.

8. Marketing Communications

We may send information about products, services, promotions, or company updates where permitted by law. You may unsubscribe from marketing communications at any time.

Even if you opt out of promotional communications, we may continue to send transactional or service-related messages, such as order confirmations, appointment details, invoices, warranty communications, and support updates.

9. Data Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. These safeguards may include access controls, secure systems, authentication measures, employee training, and procedures designed to prevent unauthorized access, collection, use, disclosure, copying, modification, or disposal.

No method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to or through the Website.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide ongoing services, resolve disputes, maintain business and financial records, comply with legal obligations, and enforce agreements.

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

11. Accessing and Correcting Your Information

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

To make a request, contact our Privacy Officer using the information below. We may require sufficient information to verify your identity before processing a request. In certain circumstances, access may be limited or refused as permitted by law.

12. Children’s Privacy

The Website and our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

13. Third-Party Websites

The Website may contain links to third-party websites, platforms, social media pages, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements. The revised version will be posted on this page with an updated effective date.

15. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent, or make a privacy complaint, please contact:

Privacy Officer
IOM Computer Supply Inc.
3971 Chesswood Drive, Toronto, Ontario, M3J 2R8
Toronto, Ontario, Canada
Phone: 416-633-6161

We will review and respond to privacy inquiries and complaints within a reasonable period. If your concern is not resolved, you may have the right to contact the applicable privacy oversight authority.